Dermicus Telehealth Platform - Service Level Agreement

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Gnosco AB
Solution ID

10022-001

Framework

GP IT Futures

These are the levels of service the supplier has committed to for this Catalogue Solution:

Service availability  

This is when you can contact support services for this Catalogue Solution.

CategoryTime periodApplicable days
CategorySupport Hours Time period08:00 - 17:00 Applicable daysMonday – Sunday excluding UK public and Bank Holidays.
Contact details  

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail/Service Desk Contactsupport@gnosco.se Accessible hours00:00 - 23:59
ChannelPhone Contact+44(0)2081449739 Accessible hours08:00 - 17:00

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution, Dermicus platform, availability  
Service level       
99.8% availability during each calendar month
How the service levels
are measured
Measured on a per practice basis by suppliers monitoring tools.
Are service
credits applied?
Yes
Solution information last reviewed: 13 April 2022