Service Level Agreement - Dermicus Telehealth Platform

These are the levels of service the supplier has committed to for this Catalogue Solution:

Service availability

This is when you can contact support services for this Catalogue Solution.

CategoryTime periodApplicable days
CategorySupport Hours Time period08:00 - 17:00 Applicable daysMonday – Sunday excluding UK public and Bank Holidays.

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail/Service Desk Contactsupport@gnosco.se Accessible hours00:00 - 23:59
ChannelPhone Contact+44(0)2081449739 Accessible hours08:00 - 17:00

Service levels

These are the levels of service provided for this Catalogue Solution.

Type of serviceService level       How the service levels
are measured
Are service
credits applied?
Type of serviceCatalogue Solution, Dermicus platform, availability Service level       99.8% availability during each calendar month How the service levels
are measured
Measured on a per practice basis by suppliers monitoring tools.
Are service
credits applied?
Yes
Solution information last reviewed: Wednesday, 13 April 2022