Service Level Agreement
These are the levels of service the supplier has committed to for this Catalogue Solution:
This is when you can contact support services for this Catalogue Solution.
|Category||Time period||Applicable days|
|CategorySupport Hours||Time period08:00 - 17:00||Applicable daysMonday – Sunday excluding UK public and Bank Holidays.|
This is how you can contact support services for this Catalogue Solution.
|ChannelEmail/Service Desk||Contactsupport@gnosco.se||Accessible hours00:00 - 23:59|
|ChannelPhone||Contact+44(0)2081449739||Accessible hours08:00 - 17:00|
These are the levels of service provided for this Catalogue Solution.
|Type of service||Service level||How the service levels|
|Type of serviceCatalogue Solution, Dermicus platform, availability||Service level 99.8% availability during each calendar month||How the service levels
are measuredMeasured on a per practice basis by suppliers monitoring tools.