Dermicus Telehealth Platform Service Level Agreement

Information: Contracting vehicle expired

This solution is currently only available from a contracting vehicle which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Gnosco AB
Solution ID

10022-001

Contracting vehicle

GP IT Futures

These are the levels of service the supplier has committed to for this catalogue solution:

Contact details

This is how you can contact support services for this catalogue solution.

ChannelContactAccessible hours
ChannelEmail/Service Desk Contactsupport@gnosco.se Accessible hours00:00 - 23:59
ChannelPhone Contact+44(0)2081449739 Accessible hours08:00 - 17:00

Service availability

This is when you can contact support services for this catalogue solution.

Support Hours  
Time period
08:00 - 17:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Includes bank holidays
No
Additional information
None

Service levels

These are the levels of service provided for this catalogue solution.

Catalogue Solution, Dermicus platform, availability  
Service level
99.8% availability during each calendar month
How the service levels are measured
Measured on a per practice basis by suppliers monitoring tools.
Are service credits applied?
Yes
Solution information last reviewed: 13 April 2022