Service Level Agreement - Dermicus Telehealth Platform

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Gnosco AB
Solution ID



GP IT Futures

Foundation Solution


These are the levels of service the supplier has committed to for this Catalogue Solution:

Service availability  

This is when you can contact support services for this Catalogue Solution.

CategoryTime periodApplicable days
CategorySupport Hours Time period08:00 - 17:00 Applicable daysMonday – Sunday excluding UK public and Bank Holidays.
Contact details  

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail/Service Desk Accessible hours00:00 - 23:59
ChannelPhone Contact+44(0)2081449739 Accessible hours08:00 - 17:00

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution, Dermicus platform, availability  
Service level       
99.8% availability during each calendar month
How the service levels
are measured
Measured on a per practice basis by suppliers monitoring tools.
Are service
credits applied?
Solution information last reviewed: 13 April 2022