eMR Service Level Agreement

Information: Contracting vehicle expired

This solution is currently only available from a contracting vehicle which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Medi2data
Solution ID

10013-001

Contracting vehicle

GP IT Futures

These are the levels of service the supplier has committed to for this catalogue solution:

Contact details

This is how you can contact support services for this catalogue solution.

ChannelContactAccessible hours
ChannelEmail Contactconnect@medi2data.com Accessible hours08:30 - 17:00
ChannelPhone Contact0333 3055 774 Accessible hours08:30 - 17:00
ChannelWebchat ContactAvailable on medi2data.com and eMR portal. Accessible hours09:00 - 17:00

Service availability

This is when you can contact support services for this catalogue solution.

Core support hours  
Time period
08:30 - 17:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Includes bank holidays
No
Additional information
None
Non-core support hours  
Time period
17:00 - 08:30
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Includes bank holidays
No
Additional information
None

Service levels

These are the levels of service provided for this catalogue solution.

Catalogue Solution availability  
Service level
99% availability annually and less than 10 minutes downtime within support hours each month.
How the service levels are measured
Measured system wide by suppliers monitoring tools and reported to service management
Are service credits applied?
Yes
Solution information last reviewed: 6 December 2021